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I ordered my Mokka E Ultimate on Motability on the 21st March 2022 from Eden, and was advised at the time of long and unknown wait times.

On the 27th of September, I received a build date of 25/11/22

On the 28th of September, I got a call asking me if I was fine not receiving leather seats or a massage function (I didn't know I had) for money back after, or to wait longer, I happily said "gimme the money, and the car quicker"

On the 12th of October, I was told "...the Build date from the factory has been removed, i will keep you updated..."

So I am stuck with no build date again. From my occasional lurking in this thread, feels like I'm now unlikely to see my car until the new year... Would be really helpful for it to arrive sooner, at least for all the rebates and money I'll get back on delivery.
I ordered my mokka e ultimate in February 22 from Eden Vauxhall in Fareham I still not even got a build date and it really gets to me seeing other people get their mokka when ordered after me, I just don’t know how Vauxhall work their order list as it definitely not 1st come 1st served.
 
I ordered my mokka e ultimate in February 22 from Eden Vauxhall in Fareham I still not even got a build date and it really gets to me seeing other people get their mokka when ordered after me, I just don’t know how Vauxhall work their order list as it definitely not 1st come 1st served.
It depends if you're paying cash, some sort of pcp or getting it through some sort of scheme.

I bought one cash a few days back, the deal was done in 24 hours.
I ended up rejecting the car due to build issues but if you are not in a situation which lacks choice you could probably be driving one by the end of the month.

Gaz
 
Dealerships work on sale bonuses. The biggest bonuses come at the end of each quarter, though sales are tracked through the whole year and March, June, September and December being the start of each quarter. Therefore if they fall short you will find pre-registered vehicles on their forecourt purely to obtain their sales target and obtain the bonus.
They also pre-order to their spec throughout the year in the colours and models they believe will sell, so if you are not bothered which colour, spec or model you obtain it might be on the way to the docks as I type. If you fit into this category then an enquiry via a phone call to the dealerships may be beneficial.
 
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I ordered my mokka e ultimate in February 22 from Eden Vauxhall in Fareham I still not even got a build date and it really gets to me seeing other people get their mokka when ordered after me, I just don’t know how Vauxhall work their order list as it definitely not 1st come 1st served.
We ordered the same in January '22 on Motability and got a call yesterday to inform us that the system was now showing a VIN for the car! This was after months of back and forth with the dealer and Vauxhall, with a bit of a dispute regarding the discrepancy between full retail and fleet/motability orders.

There is definitely a discrepancy between the two order types, and we heard it straight from the horses mouth regarding this. We spoke to Vauxhall customer services who we asked 3 times whether full retail orders were being prioritised (we gave them 3 chances to think about what they were saying, so they could be certain). We'd also been receiving regular bulletins apparently from Vauxhall showing the prospective build dates for cars and when they were ordered. Here's the last chart we had from them:

Image


Obviously, I would take the above with a pinch of salt considering our delivery date, but it does show progress!

Hoping to be picking up the car some time mid-November, but if you ordered in Feb, you shouldn't have too much of a wait left. I do hope you see yours this side of Christmas!
 
The way you state that you gave them 3 chances kinda suggests you don't quite trust what they say.
Surely not ????
:ROFLMAO:


Gaz
 
If anyone is trying to buy a new Mokka-e I know a dealer with 2 available for immediate delivery.

Anyone interested can PM me and then I can give you the relevant info so it's first come first served.
Both Ultimate, one in white and one in Mamba Green.

I'm not involved with any of this but it might do one or two of you a favour.

Gaz
 
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Hi there, Ive had a white ultimate ordered since march and not heard a thing they told me next march 2023. I ordered it through my motability scheme, Do you think I could cancel it and re order through the dealer you know of ? Ive tried to PM you but as I have just joined the forum I am unable to do so, I wounder if you would be kind enough to send me further details
Thanks for your time.
Rob
 
Full explanation in PM to @Jackinabox but to clarify for others these vehicles are for private purchasers who can pay for themselves with cash or enter into a PCP deal or other arrangement.

Fleet or motability customers will have to go through their normal channels.

Gaz
 
"Update" today, no build date still from the factory... The rep at the dealer has been keeping me updated every few weeks, I'm not sure if its worth "pushing" for more updates if it will help Vauxhall sort their priorities...
 
"Update" today, no build date still from the factory... The rep at the dealer has been keeping me updated every few weeks, I'm not sure if its worth "pushing" for more updates if it will help Vauxhall sort their priorities...
You may not get a build date at all. As there aren't any options available when ordering the cars other than colour, they seem to just be building the cars then allocating to orders. So the first you hear may be a surprise message from your dealer telling you the car is currently being shipped.
 
Taken from this months Auto Express
"
Vauxhall
Vauxhall lead times are currently around two to three months for internal combustion engined versions of its Corsa, Mokka and Astra, and up to around six months for its electric models. Customers are asked to speak to their dealers for more specific information, including about models available sooner from stock."

This after my dealer told me that there is no build date for our Ultimate E and therefore no chance of it before Christmas which will put it well out of the six months quoted above.
 
Well after approaching our dealer and suggesting that we would accept another colour (blue ordered), he has found a red one and we should get it next Monday. Worth being flexible as our initial order does not even have a build week assigned, still the same Ultimate model so well happy. Glad to get rid of the 25mpg Kuga Vignale auto.
 
Well after approaching our dealer and suggesting that we would accept another colour (blue ordered), he has found a red one and we should get it next Monday. Worth being flexible as our initial order does not even have a build week assigned, still the same Ultimate model so well happy. Glad to get rid of the 25mpg Kuga Vignale auto.
Red was the colour I originally wanted.
Silver was the second choice.
Not what I ended up with. LOL


Gaz
 
Still waiting was told my car would be delivered 14th November after 3date changes. I decided to call Vauxhall customer services. I was then informed that they would find out for me. Customer services called me back on Friday and told me my car is in the UK just waiting on transport will arrive Monday 21st. So here we are 22nd and still no car. This is on mobility ordered 5th April. Just Seam to get fob off all the time. Very poor customer service just wish could just get proper information .
 
Still waiting was told my car would be delivered 14th November after 3date changes. I decided to call Vauxhall customer services. I was then informed that they would find out for me. Customer services called me back on Friday and told me my car is in the UK just waiting on transport will arrive Monday 21st. So here we are 22nd and still no car. This is on mobility ordered 5th April. Just Seam to get fob off all the time. Very poor customer service just wish could just get proper information .
It's astounding how many mirability customers went for a Mokka which isn't actually that well suited fir anyone who needs to use the boit space. I guess a year ago if it was the electric version there was less choice of a slightly larger and therefore easier to access vehicle which was suitable but if Vauxhall wanted to push the car as a motability vehicle they should have prebuilt a lot more so there was a certain level of stock for immediate supply.

Gaz
 
It's not always about Boot Space though Gaz, for us, it was the ease of getting in and out that mattered most. Boot space is a consideration obviously, but there's only us two, so losing back seats is no hardship when required.
 
It's not always about Boot Space though Gaz, for us, it was the ease of getting in and out that mattered most. Boot space is a consideration obviously, but there's only us two, so losing back seats is no hardship when required.
Yes, as I said though for those who need to put say a mobility scooter in there is a very weak raised boot panel.
I had to make my own because I wasn't even supplied with one but comparing it to the one in a newer Mokka I bought recently my home made one was far stranger.
The height if the boot lip without it makes it difficult to use so anyone with serious mobility issues would probably struggle.

It seems that Vauxhall have pretty much grabbed half the market for the motability sales the other cars available are perhaps kess desirable in terms of size and looks but surely vauxhall could have seen wgat we see abd churned out a better volume of vehicles to cope with demand rather than the Citroen or Peugeot models from the same factory which languish on dealers forecourts as they are all very overpriced.

I agree that they need to cater for private customers before fleet and motability but there seem to be an awful lot of people waiting for an unmodified vehicle for months, dare I say approaching a year for some.

How long would someone usually wait?

When I bought the Launch Edition it was originally 4 weeks but that was pushed back when they forgot to provide the charging cables.

Surely motability customers don't usually have to wait more than a couple of weeks longer than anyone else?

Gaz
 
Well as we discussed previously, I am a Motability Customer and have been waiting since 9th April, the last contact with Marshalls stated "Probably" January/February. I admit, the enjoyment of the process has diminished to the point where neither of us really care anymore. The Car will arrive at some point and hopefully our enthusiasm will then return. :)
I will add, I do use a Scooter and occasionally a wheelchair, thankfully there are no adaptions needed.
 
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