[Anupanu]

Suddenly there seems to be movement.

We have been receiving texts from the dealer on about a three weekly basis telling us nothing new. Then suddenly on Friday, by phone 'Your car is here, when would you like it? Is Monday ok?'
Well no, Monday is not OK, we are in the middle of taking my daughter to university, we are in the middle of sprucing up our current car to sell for best possible money, can we pick up the following week?
'No, sorry, it has to be by month end!'
So now, we are jumping through hoops to make time to do everything we need to, pick up will be Tuesday.

Went to the dealers Friday afternoon, late. It is easier than trading phone calls, we committed to Tuesday, there are probably a dozen Mokkas and Astras already here, all already registered. 'Is the car here?'
'Not yet, due Monday'
Saturday morning, 'Can we go in to sign paperwork? We are accommodating, in we go. Our car that was not there on Friday at 4:30 was in the showroom (locked) at 12:00 the next day!
So, at least I can confirm already it is full Ultimate spec including leather.

More updates to follow, including pictures

 

[Tanky]

Car arrived at garage, picking it up on Wednesday. I really didn't think I would get to this point, this side of Christmas! Hope you guys have some luck in getting your cars soon

Suddenly there seems to be movement.

We have been receiving texts from the dealer on about a three weekly basis telling us nothing new. Then suddenly on Friday, by phone 'Your car is here, when would you like it? Is Monday ok?'
Well no, Monday is not OK, we are in the middle of taking my daughter to university, we are in the middle of sprucing up our current car to sell for best possible money, can we pick up the following week?
'No, sorry, it has to be by month end!'
So now, we are jumping through hoops to make time to do everything we need to, pick up will be Tuesday.

Went to the dealers Friday afternoon, late. It is easier than trading phone calls, we committed to Tuesday, there are probably a dozen Mokkas and Astras already here, all already registered. 'Is the car here?'
'Not yet, due Monday'
Saturday morning, 'Can we go in to sign paperwork? We are accommodating, in we go. Our car that was not there on Friday at 4:30 was in the showroom (locked) at 12:00 the next day!
So, at least I can confirm already it is full Ultimate spec including leather.

More updates to follow, including pictures

Seems its all or nothing at the dealerships. Wonder if they actually know when their getting a delivery? Hope the pick up goes smoothly for you

 

[peirpoint]

Car arrived at garage, picking it up on Wednesday. I really didn't think I would get to this point, this side of Christmas! Hope you guys have some luck in getting your cars soon

Let ne know if you crash it, I'm looking for some spares.

Gaz

 

[Tanky]

Let ne know if you crash it, I'm looking for some spares. Gaz

Don't think the motability leasing arrangement will allow it

 

[JayP]

Ordered an Ultimate at the beginning of May, still waiting, I have to regularly call for updates. I wonder if we'll ever see this car.......

 

[DonGilham]

Ordered an Ultimate at the beginning of May, still waiting, I have to regularly call for updates. I wonder if we'll ever see this car.......

Same here

 

[the.kes]

Same here

Guys I have a VW ID3 on order since mid September last year and it’s built but I don’t know where in the world it is. Our Mokka e ordered mid May was given an expected six month from order to delivery, I have more faith in VX.

 

[Hamster Doodle]

Hi, new on here. Ordered my Mokka e Ultimate (in Diamond Black) at the end of March via the Motability Scheme. was told 4-5months for delivery.
Have had to keep ringing for updates, although the supplier said they would give regular updates. So at the moment no movement on the car, told last week that they will get an update on the orders early October from Vauxhall.
Fingers crossed that has been movement on the order.

 

[stillwaiting]

Hi, another newbie here I ordered my Mokka E ultimate on motability early April was told at first September delivery then early October got a text from dealer saying 6th November so rang earlier in week to see if it had moved and was told no movement and to expect the November 6th date to be changed is there is there anywhere I could track my order to see if anything changes or is it a matter of just keep on at dealarship any help very much appreciated

 

[Gadgetman]

Just collected a white Mokka -e Ultimate, ordered April, built around end of August. Turned up with the 2022C spec, so leather seats with massage function which was a pleasant surprise.

The second Mokka (in green) is yet to be built, but was ordered at the same time 🤷

If anyone is interested, Aston (Melton Mowbray) have got 2 x Black and 1 x Grey Ultimates in stock in 2022C spec, but they have been pre-registered.

 

[peirpoint]

Just collected a white Mokka -e Ultimate, ordered April, built around end of August. Turned up with the 2022C spec, so leather seats with massage function which was a pleasant surprise.

The second Mokka (in green) is yet to be built, but was ordered at the same time 🤷

If anyone is interested, Aston (Melton Mowbray) have got 2 x Black and 1 x Grey Ultimates in stock in 2022C spec, but they have been pre-registered.

Do you know if they have leather upholstery and what the prices are?

Gaz

 

[Gadgetman]

Do you know if they have leather upholstery and what the prices are?

Gaz

The black definitely have full leather with massage function.

Price wise they're on the website as £32,666.

Find your ideal used vehicle today!

View the wide range of used cars available from Aston Melton Mowbray in Leicestershire. Explore the models in stock and the affordable offers, and book a test drive online.

www.astonvauxhall.co.uk

 

[peirpoint]

The black definitely have full leather with massage function.

Price wise they're on the website as £32,666.

Find your ideal used vehicle today!

View the wide range of used cars available from Aston Melton Mowbray in Leicestershire. Explore the models in stock and the affordable offers, and book a test drive online.

www.astonvauxhall.co.uk

I've bought the grey one.
They still have 2 black ones which looked nice too.
Looking at the ones they have but haven't arrived yet there was at least one other grey one coming in soonish.

The only thing I didn't bother to confirm is if they have keyless entry but it's such a huge drain on the battery to unlock and relock the doors when you're walking by it I ended up turning that off on the launch edition anyway.

So out with the old and in with the new and hopefully no more getting spat at unless people do that because something is new rather than green but nobody spat on the Qashqai so I'm hedging my bets towards the colour.
I'm also hoping there will be less imbeciles pulling out in front of me if there happens to be a tree or bush nearby. I think people with weak minds have difficulty seeing something moving and need the contrast.
Also the new one won't have been vandalised by the idiots at EH, the later version is more efficient and I read something about a heatpump but I'm sure that was written in error.
Effectively the same car, with the manufacturers raised boot floor and a new 3 year warranty.

Gaz

 

[Gadgetman]

Congrats on new car. Yes they do have keyless entry.

 

[RobS]

Hi All,
First Post and slightly miffed at the dire Customer Service.... Or Lack of..... Received from the dealership we had to use when we placed an order for our Mokka-e Ultimate back at the 17th April.
Until yesterday (7th October) we haven't EVER had any contact since placing the order. I finally rang them yesterday to try and get any updates.
Ironically, I was informed that they had received an update that very day . Forgive my scepticism.
Apparently they have been told that the car will be with them at some point in January or February. I accept that things are being made worse by Chip shortages, but 3 friends whom are also Motability Users, who placed orders in June have all received their cars. Admittedly, they used different dealerships, but it did make me wonder whether we struck unlucky with our choice of supplier?
We have been Motability Users since 1987 and every dealership we have used prior to this have been exceptional. This will be our third Mokka and we love them as they suit our needs perfectly. But I guess not all dealerships are as efficient as each other.
So we wait, yes, we are looking forward to the new Mokka-e, but we will research other dealerships when the time comes to change again.

 

[peirpoint]

Hi All,
First Post and slightly miffed at the dire Customer Service.... Or Lack of..... Received from the dealership we had to use when we placed an order for our Mokka-e Ultimate back at the 17th April.
Until yesterday (7th October) we haven't EVER had any contact since placing the order. I finally rang them yesterday to try and get any updates.
Ironically, I was informed that they had received an update that very day . Forgive my scepticism.
Apparently they have been told that the car will be with them at some point in January or February. I accept that things are being made worse by Chip shortages, but 3 friends whom are also Motability Users, who placed orders in June have all received their cars. Admittedly, they used different dealerships, but it did make me wonder whether we struck unlucky with our choice of supplier?
We have been Motability Users since 1987 and every dealership we have used prior to this have been exceptional. This will be our third Mokka and we love them as they suit our needs perfectly. But I guess not all dealerships are as efficient as each other.
So we wait, yes, we are looking forward to the new Mokka-e, but we will research other dealerships when the time comes to change again.

Motability and fleet customers generate less income for the dealership and manufacturer than Joe public paying cash for a vehicle where they might decide to jump ship and go with another dealership or different vehicle.
Priority is therefore given to customers who inevitably pay the most.
I'm even sceptical about some of the finance packages. If the dealer looks at it one way they might earn more and prioritise them above folk who just stump up the cash.
Looking at it from a different perspective, a dealer might prioritise cash paying customers.

What is certain, anything that is subsidised by the manufacturer or dealer or both is going to be lower priority as it's all about the money and motability customers are seen as a done deal as the actual customer is seen as the one who pays the bill.

As Vauxhall seem to be particularly unfair with the way they treat customers and lie and cheat their way forward, I think it's fair to give the dealers some slack as they are messed about to the same extent.

Gaz

 

[RobS]

Agreed and understood Gaz, I am not necessarily complaining, or that wasn't the intention, just thought it possibly worthy of comment?

 

[peirpoint]

Agreed and understood Gaz, I am not necessarily complaining, or that wasn't the intention, just thought it possibly worthy of comment?

True, the thing is though I think you've not been persistent enough with the dealer.

Whilst I would urge people to allow time before chasing things up I would also say that unless the dealer makes contact once a month it's worth dropping them an email asking if there's news or an indication that you've moved up the chain or if problems have been highlighted anywhere that might cause further delay.

People failing to keep customers informed where a single email to multiple customers would go a long way to keep folk in the loop just need to be named and shamed.

Gaz

 

[Anupanu]

RobS, you say you HAD to use this dealership, have you been able to choose your preferred dealership previously? Or, were there other factors that led you to the dealership in question?
Peirpoint, I quite agree, information gained by naming and shaming may mean others avoid the dealer, thus helping other folk out. Going forward, their reputation might even filter back to them and MAYBE change their ways, you never know!

 

[RobS]

I suppose that I have fallen foul of my own expectations of what I would have "thought" to be reasonable updates from the Dealer?
I worked in sales for most of my working life, dealing directly with the Public and Wholesalers and know exactly what was expected from me as far as maintaining contact with my customers. I completely understand that things have changed greatly since those days, but I also know what would have happened to me should I have not fulfilled my part in the sales chain.
@Anupanu, the reason why we were more or less forced to go with this dealership was simply that they were the nearest supplier to us since our original Motability dealership was sold. It's a strange situation in many ways? Murketts in Huntingdon have become EMG and no longer hold a Motability Sales Dealership, BUT.... Do still maintain Motability Cars for servicing etc. I have spoken to them and they are equipped and more than happy to look after the Mokka-e once it has arrived. They offer one particular service that really helps us out (due to our personal situations) they are perfectly happy to collect the car and then return it after it has been serviced. Obviously they did not do this during the pandemic, but now are offering this again and it really does help.