My dealer has now confirmed that the Mokka-e ordered on 2 February should be delivered to their premises this coming Friday, so fingers crossed. Hopefully it will be to the full SRi spec, but will check carefully when we collect it!

 

Nice, congrats. Fingers crossed its the right spec!

 

Hi all, confirming the last post from peirpoint, we'll be building an order tracker and putting that live asap. We've done similar trackers for other Vertical Scope forums in the last couple of years to great success.
Soon we'll have a new thread with a link to a Google Form that lets you add all the relevant details of your order. All that data will get sent to a spreadsheet which we'll put live for you all to keep an eye on just as soon as we've had a few responses to confirm it's working as expected.

Watch this space for an update to confirm the new order tracker is live.

 

Thank you so much.

 

Is anyone else going through the same problems with getting a delivery date for the mokka it was ordered 3 months ago and we give a date of 24th April now I've been informed by the dealer they can't get any information from vauxhall about delivery this is bloody awful service


Thread merged.

 

If you were to order through the Vauxhall site it currently says 26 weeks*.
The * then says
Every vehicle on the Vauxhall Store is displayed with an anticipated delivery window. This is a forecast based on our current production capacity and is subject to change, but is included to give you an idea of when you could expect to receive your new Vauxhall. Please note - Vauxhall is impacted by temporary challenges in the global supply chain including certain component shortages. Unfortunately this means that some customers may experience significant delays to delivery. Working with the Vauxhall Retailer network, we will ensure all of our customers are kept up to date regarding the status of their new vehicle orders.

Interestingly the site also says, admittedly on the Mobility section-

For the latest information on your delivery date, we recommend contacting your local Vauxhall Retailer directly. All Retailer contact information can be found by using our Find a Retailer tool.

So who does know?

 

Update on my White SRI Mokka e ordered 27th Jan, rolled off the transporter into the dealer this morning at 8:01. Should get delivery on the 4th July. Hopefully all of yours will soon come to an end

 

My white SRI was ordered at the beginning of February and latest date for arrival is late July (dealer says it's at Event 35?) - I've been trying to check carefully the spec difference between the SRI and the replacement GS Line and as far as I can see the GS Line lacks adaptive cruise control, side blind spot alert and flank guard, front parking sensors and has low speed forward collision alert instead of all speed all of which were in the SRI spec. I can't guarantee that's right but worth checking when you collect yours. My dealer says that the order still states SRI, so may be OK but who knows?

 

I don't wish to complicate matters at all, but I thought you may like to hear about similar issues with not being able to get my new, now Vigo factory produced Peugeot e2008. Our car was factory produced on the 4th July 2022. My understanding is there is now a common transfer/call off system in place for dealers to ask Gefco to move the car to their dealership. However and I've been sent the email sent to all dealers today, which states:

'VTS - Opening Date Postponed
Good Morning,
The VTS is going to remain closed this week, due to continued issues identified within the transferring process.
A further update will be provided next week
Kind Regards
The Carflow Team
25/07/2022 09:33AM'

My dealer (who I trust is giving me the actual facts) is now trying to get Distribution to manually move the car to their stock, so they can then call it off with Gefco. This is also proving to be a problem as well, so we continue to sit here, knowing the car is likely sitting in Sheerness doing nothing. They've said they're trying to get it moved for their call off, but can't promise.

I quoted this forum and this post and the statements about the VTS system now being operational. Apparently it isn't for any of the Citroen/Peugeot - so perhaps its just Vauxhall where it is working?

I know the Mokka E is made in Poissy, so perhaps it is coming into a different place, which means the Vauxhall side is working. It maybe that a car already in the system and marked as the dealers own new stock can be moved, but ours certainly cannot at the moment!

How a company can operate cash flow wise, with cars stuck in limbo and no money changing hands, is anyone's guess. We remain extremely frustrated by this problem since the IT system migration!

 

My dealer has confirmed Mokka e being shipped today or tomorrow and will be with them next week. To arrange pick up when delivery confirmed

 

Picked Mokka e up this afternoon and apart from no car mats it has full Ultimate spec including wireless charger, leather/massage seats and false boot cover, think i've been lucky with this

 

Looks great in red, well done hope you really enjoy it! Glad it's the right spec too. Our SRi will be picked up tomorrow morning, DVLA glitch sorted early today but problem with Vauxhall Finance sending me the form to complete and sign because they are 'seriously behind with applications' but form arrived this afternoon after 2-3 chase ups by dealer. It seems bizarre that if you order a £20 item from Amazon, it arrives within 48 hours and you can track its progress. Order a £30k car and the whole process of order to delivery is a riddle, wrapped in a mystery, inside an enigma!

 

RobS, you say you HAD to use this dealership, have you been able to choose your preferred dealership previously? Or, were there other factors that led you to the dealership in question?
Peirpoint, I quite agree, information gained by naming and shaming may mean others avoid the dealer, thus helping other folk out. Going forward, their reputation might even filter back to them and MAYBE change their ways, you never know!

 

I also subscribe to the VW ID3 forum, people on there are still waiting on August 2021 orders to be fulfilled, VW's latest issue is that they have run out of a certain alloy wheel style.
We only got our Mokka e Ultimate because we were prepared to change our first choice of colour and dropped lucky. Ironically it is now cheaper to buy a Tesla Y with delivery within two months than a Cupra Born which you may or may not get before the end of the year.
We're doomed Captain Mainwaring.

 

Hi summertracie68 and welcome to this Forum.
So sorry to read of your ill health and hopefully there will be an improvement.
Regarding the fuel line problem, I would contact Vauxhall Motors/Customer service 0800 026 0034 to confirm this issue and how long it's anticipated to rectify?

 

thank you for your kind words .. I did as you suggested and got a very confused lady ( well to me she was lol 😆!! ) So the conversation started with … Hi good afternoon.. I’m enquiriing about a car that I ordered .. been waiting for 10 mths then when it gets to dealership it been put on hold due to fault in the fuel line .. then she asks my name address and bla..bla ..bla … then she says …. it’s not down to us it a parts problem, and they’re working as quickly as they can … so when I answered back .. I wasn’t saying that the issue. Was down to you.. I’m asking how long will this inspection take roughly … so Again I get the same response off the girl… the conversation ended with it should be next week with any luck …. I won’t hold on to my hat then I’m thinking… then today my phone goes and it the dealer … saying he wanted to chat about the car …. So I handed the phone over to my son so he could deal with him …. He told him that the car has been pushed back yet another couple of weeks… honestly like, just felt to throw in the towel .. but I’m not going to, I’m getting what I ordered… I think he was expecting a rise from me but to be truthful I’m past talking to him or caring just can’t wait to get my car to be shut of that dealership

thanks again for your reply

 

Picked up my Vauxhall Mokka-e Ultimate yesterday but before accepting it I had a good look over the car and was pleasantly surprised to find everything that comes with the Ultimate trim level was there. That meant it came with a black roof, wireless charger and massaging seats. So far I love the car and even more surprisingly, so does my wife who stated back in August 2022 when I told her that I had ordered the model in Mamba Green, there is absolutely no way a green coloured car would be nice to look at. She has since admitted that she loves the car and the colour and can't wait to drive it tomorrow once I add her to the insurance policy.

 

There are huge delays for most EVs and many people are cancelling their orders.
Something to do with fish and chips according to some of the liars erm suppliers.

Gaz

 

Waiting is something the original Mokka owners had to accept and even became the pass time in many threads mine included. Ist rung of the ladder through to 2/3, 4 ,5 and finally 6th Rung of Ladder & "Undine" Reunion Happy Times.

 

When pushed Vauxhall currently say at least 6-8 months for Mokka-e at the moment.

 

I ordered mine August 2021 and got car March 2022 with Bristol Street Durham Mokka E ultimate.

 

Was that the original date or did it get extended?

 

Hi Mate
I was ment to get it in Nov 2021 then it got extended the to be honest started to forget about it😂 and was getting calls every month after that with crap.

 

I agree, when I first ordered it was a 10-12 week delay. It’s the lack of information which is most annoying, is my new car 26 weeks from now or somewhere in between?

 

Just had a reply from dealer about my order on 29 March:
Everything is still looking ok for 31st July. I keep an eye on the dates every few days so if there are any updates I will let you know immediately.

Seems the dealer is the one in the know

 

What is shocking is that they won't say how many cars are in front of you.
There might be an exception where they slightly change the production line to make a batch of EVs but I imagine it should be first come first served despite certain dealers seemingly telling certain customers they are a priority.
I can see where someone might have wanted to save a few quid and ordered something below top of the range which Vauxhall have since pulled, they might be pushed back as the replacement order goes to the back of the queue but agsin that doesn't make a lot of sense. If the car hasn't got a build slot allocated to it then whatever changes you might make or have forced upon you, shouldn't affect your place in the queue.

Perhaps the dealers are asking the wrong question. Has your car got a build slot?
No yesterday, no today and no for the next 3 months.
How many vehicles are ahead of you will change daily and there is no reason why they can't say what the number is and how many cars will be built per day.

All I'm saying is you should perhaps guide the dealer into asking a better question and they might give you a more tangible answer.

Gaz

 

I think it was on a canoe to get to the uk

 

 

e-mail from dealer this morning

I have checked the details for you it is currently showing at event 30 which is pre-released. It is still showing the interior as being the full leather interior which would get the massage seats. It is still showing expected delivery to be the end of July.

 

So the day finally arrived, and today my new mokka e was delivered, so far love it, just need to get used to charging now and get all the apps sets up!!

 

OK, the car will have been fiddled about with and may or may not be immediately obvious where to change settings.

The best way forward is to out a few miles on it and get a feel for it, don't worry about the app straight way.

After a few days, set the car back to factory defaults in the menu, it will then give you a number of options and prompts over the course of a few days depending on how much you drive it.
It will prompt you to download and install the app and configure bluetooth etc.

You can jump the gun and just get everything done in one go but a slower more methodical way of doing things will ensure you run into fewer avoidable problems.

Gaz

 

Looks like the issues are almost resolved for many. Just a shame there was so much deception rather than honesty.

Hope everything goes well with the new cars.

Gaz

 

Hello from Finland. I have been following your discussions regarding delivery times. In Finland, Opel's importer has informed customers that production of the GS line and Innovation will move to the beginning of 2023 due to problems with the availability of interior components.
Comfort-. and Executive trim levels are currently available with better availability.

 

Picking up tomorrow.......

 

Great news Grandad 👏

 

Collected ours on Saturday, delighted with it is far! Good luck to all those still waiting for delivery.

 

Congratulations from a very jealous man