[wellinever]

So, just got to car now after work and no message at all. I did ring the dealership and popping in Thursday to pick up my free mats and let them have a look. But, sods law that message won't appear again when I want it to...

Thanks for the replies.

The update was?

 

[Mandz]

We just had same problem with our mokka e ultimate but after taking out the red terminal of the battery for few seconds and put it back. It did the trick but few fault appeared quickly and disappeared after i start driving it off. All back to normal now just need to reset the time in the dashboard. Thanks for the idea of disconnecting the battery terminal. It worked well with me.

 

[Nictastic]

 

[Nictastic]

so I had a problem with my Mokka E 2 weeks ago which resulted in Vauxhall having to completely replace the on-board charger. I have had the car back a week and now I get this. Do I need to go back to the dealer again or is there a quick fix, I am beginning to feel like I have a dud here?

 

[peirpoint]

so I had a problem with my Mokka E 2 weeks ago which resulted in Vauxhall having to completely replace the on-board charger. I have had the car back a week and now I get this. Do I need to go back to the dealer again or is there a quick fix, I am beginning to feel like I have a dud here?

That error can go away after a while or a vehicle reboot by disconnecting the battery for a couple of minutes followed by reconnecting it and ignoring all the errors for 20 minutes as it self checks and sorts itself out.
The dealership should be able to check for faults, one if which could be an iffy 12v battery or a loose connection to it.

Enough people are seeing the error that Vx must have procedurised a fix for the dealers to make it stay away.

The newer Mokka versions have a quick release positive battery clamp so it's much easier to deal with.

Gaz

 

[Nictastic]

That error can go away after a while or a vehicle reboot by disconnecting the battery for a couple of minutes followed by reconnecting it and ignoring all the errors for 20 minutes as it self checks and sorts itself out. The dealership should be able to check for faults, one if which could be an iffy 12v battery or a loose connection to it. Enough people are seeing the error that Vx must have procedurised a fix for the dealers to make it stay away. The newer Mokka versions have a quick release positive battery clamp so it's much easier to deal with. Gaz

Thanks for your help again Gaz - much appreciated - It was gone this morning so I’ve booked it in for a faults check etc. Good to know the battery off will help too. If I do disconnect will it cause any other issue other than resetting the clock?

 

[peirpoint]

Thanks for your help again Gaz - much appreciated - It was gone this morning so I’ve booked it in for a faults check etc. Good to know the battery off will help too. If I do disconnect will it cause any other issue other than resetting the clock?

Apart from being a pain to do in the middle of nowhere and the 20 minute wait for the self diagnosis to complete it should clear other issues rather than add to them.

It hasn't occurred on any of the original batch of cars AFAIK so with the not so old ones having a quick release I imagine there was a change in something that they anticipated could need battery disconnecting out on the field.
It's silly that EVs and even some of the modern ICE cars don't have a giant reset button to allow people to reset the computer systems more easily.

Hopefully the fix will be something trivial. If you find that they do something to fix it, it would be massively beneficial if you can find out what they did and give us some feedback.
I know there are people who have had a similar issue on the motorway which cut power, leaving them stranded in brown trouser territory.

Gaz

 

[psusuri]

I’m same situation and no curtesy car provided is in a finance I need to stop paying as no dealer ship takes responsibility or main Vauxhall customer care is dreadful to think 5 months old EV car to stop 5 times with same message now is completely dead back at their forecourt’s

 

[wellinever]

Now you have explained the situation what is the present dealership's comments?

 

[A taylor]

Not something you want to see at 05:30 in the morning. Anyone experienced this before? Should I just wait and see what happens or get it to the dealership?

Any help would be much appreciated.

Cheers

Not something you want to see at 05:30 in the morning. Anyone experienced this before? Should I just wait and see what happens or get it to the dealership?

Any help would be much appreciated.

Cheers

hi I know you posted this a while ago this has just happened to me please can you tell me your outcome

 

[Nictastic]

So mine finally went in to the dealer and they had it 3 days. Diagnosed a faulty 12V battery and changed. Got the same issue again tonight, using a 50Kw charger, Unplugged, put it in drive, it did drive 3 feet and the error came up and the car would not move. Called the AA and in the time it took for them to appear it cleared and drove 80 miles home! So it is clearly more than the 12V in my head - I am really not sure what to do now I really like the ev experience but my Mokka e has broken three times already and also has an error on the LCD screen with two green lines on the right hand side. Sounds very much like poor components all over, I am really unsure what to do my head tells me I need to get rid of this car and do something else?

 

[peirpoint]

Why not ditch the car but buy a slightly used one which has no problems.
The only issue is the short warranty.
Most EVs being sold are due to people not being able to cope with charging.

Gaz

 

[Dpg666]

Not something you want to see at 05:30 in the morning. Anyone experienced this before? Should I just wait and see what happens or get it to the dealership?

Any help would be much appreciated.

Cheers

Got exactly the same tonight.. Aa attended and got a fault list..

 

[Dpg666]

Not something you want to see at 05:30 in the morning. Anyone experienced this before? Should I just wait and see what happens or get it to the dealership?

Any help would be much appreciated.

Cheers

Did you get it sorted? Mine at the dealers, they plugged it in to there update thing and killed it... They've opened a ticket with vauxhall.. And I'm in a e corsa until they sort it.

 

[agsteele]

I had similar. Except mine went in for a 'safety check' and software update. Update bricked the car. Courtesy petrol Mokka.

 

[gavaan]

This has just happened to my Mokka-e (which is a lease through a scheme at work) and I found this forum straight away. The car has done 1345 miles (!)

It was really easy to take the +ve lead off the 12v battery with the quick release mechanism. Kept it off for 15 seconds and reconnected.

Problem solved (for now) with no loss of clock or settings.

Fortunately it happened at home, before I pulled off. Frightening hearing it's happening to people on motorways etc.

 

[Mokka User]

I am having the same problem with my Mokka Ultimate - only done 1000miles and had to be recovered and taken to Vauxhall Garage. 2 Weeks later they think it needs a new battery and awaiting authorisation from Vauxhall.

 

[Steve T]

Had a similar issue car at main dealers for 4 weeks with no answer to when we will be getting it back , just got another curtasy car 4 weeks on so i guess we wont be getting the car back anytime soon. I wonder how many cars are like this ? and has anybody had a new Mokka E recently or are they on hold till they fix an issue ?

 

[Mokka User]

I'm still waiting for my car - 6 weeks later. First they thought they would replace the battery, then they changed their mind to a new charger. They can't source one at the moment so I've still got a courtesy car. Now they have even removed the date from their system as they have no idea when the part will arrive... Glad to hear I'm not the only one with this issue.

 

[Steve T]

The tow truck driver that lifted ours said he had personally picked up 3 in a mater of weeks , is the problem they have not got the parts ? or is it an underlying fault on all cars ? are dealerships getting new stock of brand new cars or have they halted production of the Mokka E till they fix the problem ? this would explain way people are waiting over a year for there cars ?