Vauxhall Mokka Forums banner
1 - 11 of 11 Posts

·
Registered
Joined
·
247 Posts
Discussion Starter · #1 ·
a warning, the parcel shelf edges are dam sharp, cut myself twice on it.

need to sand it down or something
 

·
Registered
Joined
·
817 Posts
I've scrapped my forehead on my QQ parcel shelf edge. Must be just as
sharp.

It was bloody sore
 

·
Registered
Joined
·
135 Posts
Have reported this to Vauxhall, took nearly an hour of my life to be told to go to a dealer and report it, then get back to vauxhall.
I asked if the dealer would report to them and was told, Surprisingly, they don't. I have to do all the leg work.
All they seemed worried about was am thinking of taking leagal action against them.
 

·
Registered
Joined
·
135 Posts
Vauxhalls ruling after I re-contacted them: -

<!--if gte mso 9>
<o:OfficeSettings>
<o:AllowPNG/>
</o:OfficeSettings>
<!-->

Service
Request Number:

489214-979969663

Date:
26 June 2015

Email
Address:
[email protected]




Dear Mr Braine



I write further to my email sent on 25 June 2015, regarding your Vauxhall
Mokka, vehicle registration number *******.



I confirm
your case has now been fully reviewed by Management and our Legal department
here at Vauxhall.



When you
reported this to the dealership they did raise a case with our technical
department however, it was confirmed that there was no fault found. Due to this
we are unable to assist further.



I appreciate
this is not the answer you were hoping for, although your case has been fully
reviewed. If you wish to seek further advice I would recommend contacting the
Motoring Ombudsmen, Motors Codes on 0800 692 0825.



If you need
any further assistance in the meantime please do not hesitate to contact me
back by either return email or by telephone on 0800 026 0034.



Kind regards





Samantha Ferries



Vauxhall Customer Assistance

Customer
Assistance Manager

Basically UP YOURS STOP BANGING YOUR HEAD


<!--if gte mso 9>
<w:Word>
<w:View>Normal</w:View>
<w:Zoom>0</w:Zoom>
<w:TrackMoves/>
<w:Trackatting/>
<w:punctuationKerning/>
<w:ValidateAgainstSchemas/>
<w:SaveIfInvalid>false</w:SaveIfInvalid>
<w:IgnoreMixed>false</w:IgnoreMixed>
<w:AlwaysShowPlaceholderText>false</w:AlwaysShowPlaceholderText>
<w:DonotPromoteQF/>
<w:LidThemeOther>EN-GB</w:LidThemeOther>
<w:LidThemeAsian>X-NONE</w:LidThemeAsian>
<w:LidThemeComplex>X-NONE</w:LidThemeComplex>
<w:Compatibility>
<w:BreakWrappedTables/>
<w:SnapToGridInCell/>
<w:WrapTextWithPunct/>
<w:UseAsianBreakRules/>
<w:DontGrowAutofit/>
<w:SplitPgBreakAndark/>
<w:EnableKerning/>
<w:DontFlipMirrorIndents/>
<w:OverrideTableStyleHps/>
</w:Compatibility>
<m:mathPr>
<m:mathFont m:val="Cambria Math"/>
<m:brkBin m:val="before"/>
<m:brkBinSub m:val="--"/>
<m:smallFrac m:val="off"/>
<m:dispDef/>
<m:lMargin m:val="0"/>
<m:rMargin m:val="0"/>
<m:defJc m:val="centerGroup"/>
<m:wrapIndent m:val="1440"/>
<m:intLim m:val="subSup"/>
<m:naryLim m:val="undOvr"/>
</m:mathPr></w:Word>
<!--><!--if gte mso 9>
<w:LatentStyles DefLockedState="false" DefUnhideWhenUsed="true" DefSemi="true" DefQat="false" DefPriority="99" LatentStyleCount="267">
<w:LsdException Locked="false" Priority="0" Semi="false" UnhideWhenUsed="false" Qat="true" Name="Normal"/>
<w:LsdException Locked="false" Priority="9" Semi="false" UnhideWhenUsed="false" Qat="true" Name="ing 1"/>
<w:LsdException Locked="false" Priority="9" Qat="true" Name="ing 2"/>
<w:LsdException Locked="false" Priority="9" Qat="true" Name="ing 3"/>
<w:LsdException Locked="false" Priority="9" Qat="true" Name="ing 4"/>
<w:LsdException Locked="false" Priority="9" Qat="true" Name="ing 5"/>
<w:LsdException Locked="false" Priority="9" Qat="true" Name="ing 6"/>
<w:LsdException Locked="false" Priority="9" Qat="true" Name="ing 7"/>
<w:LsdException Locked="false" Priority="9" Qat="true" Name="ing 8"/>
<w:LsdException Locked="false" Priority="9" Qat="true" Name="ing 9"/>
<w:LsdException Locked="false" Priority="39" Name="toc 1"/>
<w:LsdException Locked="false" Priority="39" Name="toc 2"/>
<w:LsdException Locked="false" Priority="39" Name="toc 3"/>
<w:LsdException Locked="false" Priority="39" Name="toc 4"/>
<w:LsdException Locked="false" Priority="39" Name="toc 5"/>
<w:LsdException Locked="false" Priority="39" Name="toc 6"/>
<w:LsdException Locked="false" Priority="39" Name="toc 7"/>
<w:LsdException Locked="false" Priority="39" Name="toc 8"/>
<w:LsdException Locked="false" Priority="39" Name="toc 9"/>
<w:LsdException Locked="false" Priority="35" Qat="true" Name="caption"/>
<w:LsdException Locked="false" Priority="10" Semi="false" UnhideWhenUsed="false" Qat="true" Name="Title"/>
<w:LsdException Locked="false" Priority="1" Name="Default Paragraph Font"/>
<w:LsdException Locked="false" Priority="11" Semi="false" UnhideWhenUsed="false" Qat="true" Name="Subtitle"/>
<w:LsdException Locked="false" Priority="22" Semi="false" UnhideWhenUsed="false" Qat="true" Name="Strong"/>
<w:LsdException Locked="false" Priority="20" Semi="false" UnhideWhenUsed="false" Qat="true" Name="Emphasis"/>
<w:LsdException Locked="false" Priority="59" Semi="false" UnhideWhenUsed="false" Name="Table Grid"/>
<w:LsdException Locked="false" UnhideWhenUsed="false" Name="Placeholder Text"/>
<w:LsdException Locked="false" Priority="1" Semi="false" UnhideWhenUsed="false" Qat="true" Name="No Spacing"/>
<w:LsdException Locked="false" Priority="60" Semi="false" UnhideWhenUsed="false" Name="Light Shading"/>
<w:LsdException Locked="false" Priority="61" Semi="false" UnhideWhenUsed="false" Name="Light List"/>
<w:LsdException Locked="false" Priority="62" Semi="false" UnhideWhenUsed="false" Name="Light Grid"/>
<w:LsdException Locked="false" Priority="63" Semi="false" UnhideWhenUsed="false" Name="Medium Shading 1"/>
<w:LsdException Locked="false" Priority="64" Semi="false" UnhideWhenUsed="false" Name="Medium Shading 2"/>
<w:LsdException Locked="false" Priority="65" Semi="false" UnhideWhenUsed="false" Name="Medium List 1"/>
<w:LsdException Locked="false" Priority="66" Semi="false" UnhideWhenUsed="false" Name="Medium List 2"/>
<w:LsdException Locked="false" Priority="67" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 1"/>
<w:LsdException Locked="false" Priority="68" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 2"/>
<w:LsdException Locked="false" Priority="69" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 3"/>
<w:LsdException Locked="false" Priority="70" Semi="false" UnhideWhenUsed="false" Name="Dark List"/>
<w:LsdException Locked="false" Priority="71" Semi="false" UnhideWhenUsed="false" Name="Colorful Shading"/>
<w:LsdException Locked="false" Priority="72" Semi="false" UnhideWhenUsed="false" Name="Colorful List"/>
<w:LsdException Locked="false" Priority="73" Semi="false" UnhideWhenUsed="false" Name="Colorful Grid"/>
<w:LsdException Locked="false" Priority="60" Semi="false" UnhideWhenUsed="false" Name="Light Shading Accent 1"/>
<w:LsdException Locked="false" Priority="61" Semi="false" UnhideWhenUsed="false" Name="Light List Accent 1"/>
<w:LsdException Locked="false" Priority="62" Semi="false" UnhideWhenUsed="false" Name="Light Grid Accent 1"/>
<w:LsdException Locked="false" Priority="63" Semi="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 1"/>
<w:LsdException Locked="false" Priority="64" Semi="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 1"/>
<w:LsdException Locked="false" Priority="65" Semi="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 1"/>
<w:LsdException Locked="false" UnhideWhenUsed="false" Name="Revision"/>
<w:LsdException Locked="false" Priority="34" Semi="false" UnhideWhenUsed="false" Qat="true" Name="List Paragraph"/>
<w:LsdException Locked="false" Priority="29" Semi="false" UnhideWhenUsed="false" Qat="true" Name="Quote"/>
<w:LsdException Locked="false" Priority="30" Semi="false" UnhideWhenUsed="false" Qat="true" Name="Intense Quote"/>
<w:LsdException Locked="false" Priority="66" Semi="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 1"/>
<w:LsdException Locked="false" Priority="67" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 1"/>
<w:LsdException Locked="false" Priority="68" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 1"/>
<w:LsdException Locked="false" Priority="69" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 1"/>
<w:LsdException Locked="false" Priority="70" Semi="false" UnhideWhenUsed="false" Name="Dark List Accent 1"/>
<w:LsdException Locked="false" Priority="71" Semi="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 1"/>
<w:LsdException Locked="false" Priority="72" Semi="false" UnhideWhenUsed="false" Name="Colorful List Accent 1"/>
<w:LsdException Locked="false" Priority="73" Semi="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 1"/>
<w:LsdException Locked="false" Priority="60" Semi="false" UnhideWhenUsed="false" Name="Light Shading Accent 2"/>
<w:LsdException Locked="false" Priority="61" Semi="false" UnhideWhenUsed="false" Name="Light List Accent 2"/>
<w:LsdException Locked="false" Priority="62" Semi="false" UnhideWhenUsed="false" Name="Light Grid Accent 2"/>
<w:LsdException Locked="false" Priority="63" Semi="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 2"/>
<w:LsdException Locked="false" Priority="64" Semi="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 2"/>
<w:LsdException Locked="false" Priority="65" Semi="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 2"/>
<w:LsdException Locked="false" Priority="66" Semi="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 2"/>
<w:LsdException Locked="false" Priority="67" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 2"/>
<w:LsdException Locked="false" Priority="68" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 2"/>
<w:LsdException Locked="false" Priority="69" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 2"/>
<w:LsdException Locked="false" Priority="70" Semi="false" UnhideWhenUsed="false" Name="Dark List Accent 2"/>
<w:LsdException Locked="false" Priority="71" Semi="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 2"/>
<w:LsdException Locked="false" Priority="72" Semi="false" UnhideWhenUsed="false" Name="Colorful List Accent 2"/>
<w:LsdException Locked="false" Priority="73" Semi="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 2"/>
<w:LsdException Locked="false" Priority="60" Semi="false" UnhideWhenUsed="false" Name="Light Shading Accent 3"/>
<w:LsdException Locked="false" Priority="61" Semi="false" UnhideWhenUsed="false" Name="Light List Accent 3"/>
<w:LsdException Locked="false" Priority="62" Semi="false" UnhideWhenUsed="false" Name="Light Grid Accent 3"/>
<w:LsdException Locked="false" Priority="63" Semi="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 3"/>
<w:LsdException Locked="false" Priority="64" Semi="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 3"/>
<w:LsdException Locked="false" Priority="65" Semi="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 3"/>
<w:LsdException Locked="false" Priority="66" Semi="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 3"/>
<w:LsdException Locked="false" Priority="67" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 3"/>
<w:LsdException Locked="false" Priority="68" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 3"/>
<w:LsdException Locked="false" Priority="69" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 3"/>
<w:LsdException Locked="false" Priority="70" Semi="false" UnhideWhenUsed="false" Name="Dark List Accent 3"/>
<w:LsdException Locked="false" Priority="71" Semi="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 3"/>
<w:LsdException Locked="false" Priority="72" Semi="false" UnhideWhenUsed="false" Name="Colorful List Accent 3"/>
<w:LsdException Locked="false" Priority="73" Semi="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 3"/>
<w:LsdException Locked="false" Priority="60" Semi="false" UnhideWhenUsed="false" Name="Light Shading Accent 4"/>
<w:LsdException Locked="false" Priority="61" Semi="false" UnhideWhenUsed="false" Name="Light List Accent 4"/>
<w:LsdException Locked="false" Priority="62" Semi="false" UnhideWhenUsed="false" Name="Light Grid Accent 4"/>
<w:LsdException Locked="false" Priority="63" Semi="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 4"/>
<w:LsdException Locked="false" Priority="64" Semi="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 4"/>
<w:LsdException Locked="false" Priority="65" Semi="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 4"/>
<w:LsdException Locked="false" Priority="66" Semi="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 4"/>
<w:LsdException Locked="false" Priority="67" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 4"/>
<w:LsdException Locked="false" Priority="68" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 4"/>
<w:LsdException Locked="false" Priority="69" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 4"/>
<w:LsdException Locked="false" Priority="70" Semi="false" UnhideWhenUsed="false" Name="Dark List Accent 4"/>
<w:LsdException Locked="false" Priority="71" Semi="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 4"/>
<w:LsdException Locked="false" Priority="72" Semi="false" UnhideWhenUsed="false" Name="Colorful List Accent 4"/>
<w:LsdException Locked="false" Priority="73" Semi="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 4"/>
<w:LsdException Locked="false" Priority="60" Semi="false" UnhideWhenUsed="false" Name="Light Shading Accent 5"/>
<w:LsdException Locked="false" Priority="61" Semi="false" UnhideWhenUsed="false" Name="Light List Accent 5"/>
<w:LsdException Locked="false" Priority="62" Semi="false" UnhideWhenUsed="false" Name="Light Grid Accent 5"/>
<w:LsdException Locked="false" Priority="63" Semi="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 5"/>
<w:LsdException Locked="false" Priority="64" Semi="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 5"/>
<w:LsdException Locked="false" Priority="65" Semi="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 5"/>
<w:LsdException Locked="false" Priority="66" Semi="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 5"/>
<w:LsdException Locked="false" Priority="67" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 5"/>
<w:LsdException Locked="false" Priority="68" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 5"/>
<w:LsdException Locked="false" Priority="69" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 5"/>
<w:LsdException Locked="false" Priority="70" Semi="false" UnhideWhenUsed="false" Name="Dark List Accent 5"/>
<w:LsdException Locked="false" Priority="71" Semi="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 5"/>
<w:LsdException Locked="false" Priority="72" Semi="false" UnhideWhenUsed="false" Name="Colorful List Accent 5"/>
<w:LsdException Locked="false" Priority="73" Semi="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 5"/>
<w:LsdException Locked="false" Priority="60" Semi="false" UnhideWhenUsed="false" Name="Light Shading Accent 6"/>
<w:LsdException Locked="false" Priority="61" Semi="false" UnhideWhenUsed="false" Name="Light List Accent 6"/>
<w:LsdException Locked="false" Priority="62" Semi="false" UnhideWhenUsed="false" Name="Light Grid Accent 6"/>
<w:LsdException Locked="false" Priority="63" Semi="false" UnhideWhenUsed="false" Name="Medium Shading 1 Accent 6"/>
<w:LsdException Locked="false" Priority="64" Semi="false" UnhideWhenUsed="false" Name="Medium Shading 2 Accent 6"/>
<w:LsdException Locked="false" Priority="65" Semi="false" UnhideWhenUsed="false" Name="Medium List 1 Accent 6"/>
<w:LsdException Locked="false" Priority="66" Semi="false" UnhideWhenUsed="false" Name="Medium List 2 Accent 6"/>
<w:LsdException Locked="false" Priority="67" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 1 Accent 6"/>
<w:LsdException Locked="false" Priority="68" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 2 Accent 6"/>
<w:LsdException Locked="false" Priority="69" Semi="false" UnhideWhenUsed="false" Name="Medium Grid 3 Accent 6"/>
<w:LsdException Locked="false" Priority="70" Semi="false" UnhideWhenUsed="false" Name="Dark List Accent 6"/>
<w:LsdException Locked="false" Priority="71" Semi="false" UnhideWhenUsed="false" Name="Colorful Shading Accent 6"/>
<w:LsdException Locked="false" Priority="72" Semi="false" UnhideWhenUsed="false" Name="Colorful List Accent 6"/>
<w:LsdException Locked="false" Priority="73" Semi="false" UnhideWhenUsed="false" Name="Colorful Grid Accent 6"/>
<w:LsdException Locked="false" Priority="19" Semi="false" UnhideWhenUsed="false" Qat="true" Name="Subtle Emphasis"/>
<w:LsdException Locked="false" Priority="21" Semi="false" UnhideWhenUsed="false" Qat="true" Name="Intense Emphasis"/>
<w:LsdException Locked="false" Priority="31" Semi="false" UnhideWhenUsed="false" Qat="true" Name="Subtle Reference"/>
<w:LsdException Locked="false" Priority="32" Semi="false" UnhideWhenUsed="false" Qat="true" Name="Intense Reference"/>
<w:LsdException Locked="false" Priority="33" Semi="false" UnhideWhenUsed="false" Qat="true" Name="Book Title"/>
<w:LsdException Locked="false" Priority="37" Name="Bibliography"/>
<w:LsdException Locked="false" Priority="39" Qat="true" Name="TOC ing"/>
</w:LatentStyles>
<!--><!--if gte mso 10>

/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-priority:99;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:11.0pt;
font-family:"Calibri","sans-serif";
mso-ascii-font-family:Calibri;
mso-ascii-theme-font:minor-latin;
mso-hansi-font-family:Calibri;
mso-hansi-theme-font:minor-latin;
mso-fareast-language:EN-US;}

<!-->
 

·
Administrator
Joined
·
10,483 Posts
What would have been a favourable reply? Bearing in mind that you thought they suspect legal action will be taken by your goodself, what else could they have said? It appears they have placed 'the ball in your court.'
 

·
Registered
Joined
·
135 Posts
What I would have liked is for Vauxhall to recognise there is a potential to cause harm by the design of the shelf to it's customers in the form of a sharp edge on the parcel shelf, which in itself is an admission of liability so will not happen, and for them to remedy the sharp edge at the next service.
As i am not the only one to experience this, I'm guessing it is common to all Mokka's.
 

·
Registered
Joined
·
713 Posts
Whereabouts is this dangerous edge? In over 2 years of ownership and removing the shelf many times to get the dog in an out I've not had an injury
 

·
Registered
Joined
·
2,108 Posts
No sharp edges on mine and hardly a systemic problem with only two 'reports' since this thread stated over two years ago.

Edited by: nigelbrooks
 

·
Registered
Joined
·
135 Posts
The sharp edge is the rear facing edge, just imagine as you put your bag of shopping in and leaning in too far until your forehead hits the edge.

If you havent got the issue then this must be a batch fault OR Vauxhall have fixed it............Conspiracy theorist wanted!!!!!

Honestly, even my dealer agrees thge edge is sharp, and, in thier words, it's the same as the one in the showroom!!!!!!
 

·
Registered
Joined
·
2,108 Posts
Just checked mine after reading your post and I would have to take a run at it and headbutt it to cut myself.
 

·
Administrator
Joined
·
10,483 Posts
You don't wanna do that! Click
 
1 - 11 of 11 Posts
Top