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Hi all 65 mokka 1.6 Ecotec
Car is about 29 months old in first 6 months diesel blew got replaced
Now the clutch won't depress ie won't engage gears
Car has done 15k miles
Before they even looked at the car the dealership said driver
Error .. I'm 48 been driving for 30 years never burnt a clutch out in my life

The result of the garages investigation is it needs a new clutch master
Flywheel And clutch ?
They say it's not covered by warranty .. I know categorically I have not
Ridden/ slipped the clutch and I feel I'm being stitched up here .. any advice or similar issues
Thanks
 

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Some terminology issues here, first are they saying the DMF (dual mass flywheel) needs replacing? if so this cannot be caused by driver error (unless scored), second wear does not cause the clutch to be impossible to press, thirdly they cannot know what the problem is prior to dismantling, the problem likely lies either in the DMF or bent fingers on the pressure plate, these ARE covered by warranty, you need to go to a different dealer or contact VX customer services.
Edited by: MokkTheWeek
 

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Hi I have had the same problem purchased a 67 plate diesel mokka clutch pedal dropped to the floor and before r.a.c took car to garage was told on the phone driver error and after Vauxhall main dealer inspected our car said it needs new clutch/ new slave or master cylinder and flywheel phone call from Vauxhall uk told driver error and the final bill came to £1867.00 and our car only as 7100 miles on the clock
 

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Errrr I was told that VX have the clutch on a 20k warranty period, as needed mine changing, they even showed me the VX bulletin with this on. Had mine replaced as fault in it and they paid up.
 

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I have a 16 plate Mokka CDTI diesel with 40049 on the clock. I have just had an issue with the clutch. Could not get into gear. Switched engine off it was ok. Took to a clutch specialist (error) and they were really good and told me the concentric slave cylinder had ejected the spring and damaged the fingers on the clutch plate. They also explained that the dual mass flywheel was out of tolerance and also needed to be replaced. They suggested that it was a component failure and to contact dealer!
Dealer eventually replied saying it was out of warranty. I called Vauxhall customer service and due to taking it to a specialist clutch centre rather than a Vauxhall garage there was nothing they could do!!
All this leaves me pretty upset as I have never had a clutch issue in the 39 years I have been driving. All my other cars have been Vauxhalls and have done over 100,000 before changing. The attitude of the dealer and the manufacturer is very poor.
So, has this happened to anyone else? The dual mass flywheel seems to be a issue and expensive. The spring coming off could be down to a faulty retaining plate which is out of tolerance but I will never know as I stupidly took it to an expert rather than a dealer!
 

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Yes it has happened to quite a few, plenty threads on this if you search, DMF and
clutch issues are becoming a common issue, unfortunately
 

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I don't think you made a mistake taking it to a clutch specialist, the car is out of warranty and while GM would consider contributing to repairs out of warranty now that PSA have taken over they rarely do. In the case of "wear items" it has always been difficult to claim, even while under warranty, and the chances are that your dealer would have told you it was wear regardless of the reality, and presented you with a considerably larger bill than most clutch specialists. DMF failures are becoming more regular now as Mokka's get older, the majority (but not all) occurring on diesels.
 

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hi steve

see my thread about similiar here, i also tried vauxhall dealer and customer care as i couldnt understand how the clutch on our mokka at 32000 miles could fail so badly so early especially when i part ex'd my 11 year mini with 120,000 miles on clock i had from new that was on same clutch. sorry you seem to have had the same problem as us.

 

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Father in laws Vauxhall’s Mokka second time from new clutch gone said to him it’s the way he drives it what a crock of a. He’s 85 been driving since well a young lad and now they were left stranded yet again with recovery to pay for let’s see what Vauxhall’s Chester say tomorrow try and fob him off no doubt again I don’t think so will let you all know
 

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That's when the AA/RAC or equivalent is appreciated.
 
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