Hot off the Press - Update from Justin:
We are now close to a resolution with regard to our proposed permanent solution and we expect to be able to make an announcement regarding this within the next 14 days. Please note this time frame is provided for indication purposes only. It is extremely important that the software update is fully validated and robust and we are, therefore, ensuring that testing is fully completed to enable us to provide a firm and robust solution.
Please be assured that the issue you have described below is well understood by Vauxhall and our intention is to resolve this by means of a software calibration update once validation is complete.
We will continue to follow our usual and very sound process of contacting all affected customers as soon as we have any further news.
I do hope this provides the reassurance you are seeking but please do not hesitate to contact me if you have any further questions at this time.
Kind regards
Justin Woodcraft
Justin Woodcraft
Executive Support Manager
General Motors UK & Ireland
Tel +44 (0)844 3690116
Fax +44 (0)1582 426609
Mail UK1-102-280
[email protected]
Follow us on Twitter: twitter.com/VauxhallCustSvc<BR style="mso-special-character: line-break"><BR style="mso-special-character: line-break">
We are now close to a resolution with regard to our proposed permanent solution and we expect to be able to make an announcement regarding this within the next 14 days. Please note this time frame is provided for indication purposes only. It is extremely important that the software update is fully validated and robust and we are, therefore, ensuring that testing is fully completed to enable us to provide a firm and robust solution.
Please be assured that the issue you have described below is well understood by Vauxhall and our intention is to resolve this by means of a software calibration update once validation is complete.
We will continue to follow our usual and very sound process of contacting all affected customers as soon as we have any further news.
I do hope this provides the reassurance you are seeking but please do not hesitate to contact me if you have any further questions at this time.
Kind regards
Justin Woodcraft
Justin Woodcraft
Executive Support Manager
General Motors UK & Ireland
Tel +44 (0)844 3690116
Fax +44 (0)1582 426609
Mail UK1-102-280
[email protected]
Follow us on Twitter: twitter.com/VauxhallCustSvc<BR style="mso-special-character: line-break"><BR style="mso-special-character: line-break">